FAQS

Frequently Asked Questions (FAQ)

Welcome to the PlainChic FAQ section. Here you’ll find answers to the most common questions about orders, shipping, returns, and more.

1. How can I place an order?

Simply browse our collection, select your desired item (Mini Dress, Midi Dress, Maxi Dress, or Beach Top), choose your size, and click Add to Cart. Proceed to checkout and complete your payment securely.

2. Do you ship internationally?

Currently, PlainChic only ships within the United States. International shipping is not available at this time.

3. How long does shipping take?

  • Processing Time: 1–2 business days

  • Delivery Time: 3–7 business days after shipment

  • Total Estimated Delivery: 4–9 business days

Delivery times may vary depending on location and carrier delays.

4. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use it to track your package in real time.

5. Can I cancel my order?

Orders can be canceled only before they enter processing or shipping stages. Once processing begins, cancellation may not be guaranteed.

6. What is your return policy?

We accept returns within 30 days of delivery. Items must be:

  • Unworn and unused

  • In original condition

  • With original tags and packaging

Please contact our support team before sending any return.

7. When will I receive my refund?

Once your returned item is received and inspected, refunds are processed within 5–7 business days. Your bank may take additional time to reflect the amount.

8. What if I receive a damaged or wrong item?

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos and your order details. We will offer a replacement, refund, or store credit depending on the situation.

9. How do I choose the right size?

Each product page includes a size guide. We recommend checking it carefully before placing your order. If you're between sizes, we suggest choosing the larger size for a more comfortable fit.

10. How can I contact customer support?

You can reach us anytime through:

Email: info@plainchic.shop
Phone: +1 212-555-3314

11. What are your business hours?

  • Sunday – Monday: Closed

  • Tuesday – Thursday: 10:00 AM – 5:00 PM

  • Friday: 10:00 AM – 4:00 PM

  • Saturday: 10:00 AM – 3:00 PM

Thank you for shopping with PlainChic. We are always here to help you have a smooth and enjoyable shopping experience.