Refund policy

Last Updated: June 8, 2026

At PlainChic, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below.

30-Day Return Policy

We accept return requests within 30 days of the delivery date.

To be eligible for a return, your item must be:

  • Unworn, unused, and unwashed

  • In its original condition

  • With all original tags attached

  • In the original packaging

  • Free from stains, odors, damage, or alterations

  • Accompanied by proof of purchase

Returns requested after 30 days from delivery may not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Worn, washed, or used items

  • Items damaged after delivery

  • Items without original tags or packaging

  • Final Sale or Clearance items

  • Gift cards (if applicable)

  • Returns requested outside the 30-day return period

Return Shipping

  • Returns must be approved before being sent back.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We do not charge any restocking fees.

  • Unauthorized returns may be refused.

How to Request a Return

To initiate a return:

  1. Contact our customer support team.

  2. Include your order number and reason for return.

  3. Wait for return authorization instructions.

  4. Securely package the item.

  5. Ship the item using the instructions provided.

Exchanges

We offer exchanges based on product availability.

If the requested size or item is unavailable, a refund will be issued after the returned item has been approved.

Refunds

Once your return is received and inspected:

  • Refunds will be processed within 5–7 business days

  • Refunds are issued to the original payment method

  • You will receive an email confirmation once your refund has been processed

Please allow additional time for your bank or payment provider to complete the transaction.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • Photos of the item

  • Photos of the packaging

After review, we may offer:

  • A replacement

  • A full refund

  • Store credit

Order Cancellations

Orders may be canceled before processing begins.

Once an order has entered processing or shipment preparation, cancellation requests may not be guaranteed.

Contact Information

PlainChic

Address: 100 W 33rd St, New York, NY 10001, United States

Email: info@plainchic.shop

Phone: +1 212-555-3314

Business Hours

Sunday – Monday: Closed

Tuesday – Thursday: 10:00 AM – 5:00 PM

Friday: 10:00 AM – 4:00 PM

Saturday: 10:00 AM – 3:00 PM